- TOD IP-CC: Some IP-CC is not 24 hours. If some customers call in on off-duty, the system will tell them to leave a message and agents will call them as soon as they are on duty.
- MeetMe Conference Room: In case something urgent happens, it can help you hold a meeting at once. You can save your time and improve your working efficiency.
- IVR Self-help Inquiry: 24 hours IVR self-help inquiry to support post mail, express delivery, order condition. It can lighten agents¡¯ workload and eliminate the time limitation.
- Group Fax: New business activity is going on, post office could tell customers by Group Fax, to electrograph or to email box.