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IP-CC (Finance)

  • Self-help IVR: Customers could click the button to choose the suitable queue in order to enjoy the professional service and save time.
  • Track Service: Agents could visit customers forwardly to pursue problem and find out some potential demands.
  • MeetMe Conference Room: In case something urgent happens, it can help you hold a meeting at once. You can save your time and improve your working efficiency.
  • Call Recording: Make a record to agents¡¯ call to ensure their service quality.
  • Service Marking: After the call service is end, the system will remind customers of marking for the service.