- Self-help IVR: Customers could click the button to choose the suitable queue in order to enjoy the professional service and save time.
- Track Service: Agents could visit customers forwardly to pursue problem and find out some potential demands.
- MeetMe Conference Room: In case something urgent happens, it can help you hold a meeting at once. You can save your time and improve your working efficiency.
- Call Recording: Make a record to agents¡¯ call to ensure their service quality.
- Service Marking: After the call service is end, the system will remind customers of marking for the service.