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Contact Center is developing quickly in the worldwide. The meaning of the calling is not the telephone call only. It covers many new communications mode, such as fax, email, SMS, WiFi, IM. Without area restriction, people can enjoy more efficient and convenient communications with the low cost.

NxNet IP-CC is developed beyond the new communications mode. It has all-in-one design, including IVR, ACD, CDR, VoIP and Recording. Modularization design enables customers to implement the project on their demand.The system capability ranges from tens of agents to hundreds of even thousands of agents.

NxNet IP-CC supports remote agents, Web GUI, Web management, etc. It is easy to upgrade and expand.

System Capability (with a single server)

BHCA 120,000
Max number of registered agents 2,400
Max number of layers of IVR voice menu 32
Max. number of call queues 16
Max. number of concurrent calls 1,200
Max. number of virtual conference room 64

Functions

  • ACD
  • Call Queue, Call Forward, Call Transfer, Call Insert
  • Auto-broadcast agent number, Service remark
  • To edit IVR voice tree
  • TOD Contact Center
  • 3-way conference, MeetMe conference Room
  • Web GUI
  • CDR, Summary and Analysis
  • Web800
  • Call-out, Voice mail, eFax
  • Monitor, Recording, Whisper
  • OCX Middleware based on CTI interface

IP CC Spec